FAQ
In this section, you’ll find useful information about our products and services, as well as our shipping and return policies.
If you can’t find the answer to your question, please feel free to email us at eshop@voltamobiles.com or use our contact form. We’ll be happy to help!
Shipping
How long will my order take to arrive?
How long will my order take to arrive?
For in-stock products, delivery usually takes 3–6 business days within France and Europe, and 5–10 business days for the rest of the world.
How much does shipping cost?
How much does shipping cost?
Estimated shipping costs are displayed on the product page below the “Add to cart” button. The final amount is also shown in your cart before payment.
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive an email containing a tracking link. You can also check its status in the “My Account” section.
Which countries do you ship to?
Which countries do you ship to?
We ship throughout the European Union and to many international destinations. Available destinations will be displayed when you enter your shipping address.
Are taxes and customs duties included?
Are taxes and customs duties included?
Yes, taxes and customs duties are included in the price for the destinations available on our website. You will not have to pay any additional charges upon delivery.
Can I change my shipping address?
Can I change my shipping address?
Please contact us as soon as possible at eshop@voltamobiles.com. We will do our best to update the address if your order has not yet been shipped.
What should I do if my parcel has not arrived?
What should I do if my parcel has not arrived?
First, check the tracking link sent by email. If your parcel appears to be delayed or there is an issue with the delivery, please contact our Customer Service team at eshop@voltamobiles.com.
Orders
How do I know if my order has been successfully placed?
How do I know if my order has been successfully placed?
Once your order has been confirmed, you will receive a confirmation email containing your order number. If you cannot find it, please check your spam or junk folder.
Can I modify or cancel my order?
Can I modify or cancel my order?
Please contact us as soon as possible at eshop@voltamobiles.com. We can only modify or cancel your order if it has not yet been shipped.
Can I receive an invoice?
Can I receive an invoice?
Yes. To request an invoice, please email our Customer Service team at eshop@voltamobiles.com and include your order number.
Returns and Refunds
How can I return a mobile?
How can I return a mobile?
You have 14 days from the date you receive your order to exercise your right of withdrawal. The product must be returned in its original condition and packaging. Return shipping costs are the customer’s responsibility.
What should I do if my mobile was damaged during shipping?
What should I do if my mobile was damaged during shipping?
Please report the damage to the carrier immediately and contact us as soon as possible at eshop@voltamobiles.com, including photos of the product and its packaging. We will promptly offer a suitable solution.
How long will it take to receive my refund?
How long will it take to receive my refund?
Once the returned product has been received and inspected, your refund will be processed within a maximum of five business days. The time it takes to appear in your account may vary depending on your bank.
Payment
Which payment methods do you accept?
Which payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard and American Express, as well as PayPal, Apple Pay, Google Pay and Shop Pay.
Is payment secure?
Is payment secure?
Yes. Payments are processed through secure payment platforms, and Volta Mobiles never has access to or stores your banking information.
Product Information
Are Volta mobiles covered by a warranty?
Are Volta mobiles covered by a warranty?
Yes, all our mobiles are covered by the applicable statutory warranty. To make a claim, please contact us with your order number and, if relevant, photos of the product.
How should I clean my mobile?
How should I clean my mobile?
Clean your mobile gently with a soft cloth and a small amount of gentle all-purpose cleaner. Avoid abrasive products, rough sponges or any materials that could scratch its surface.
Professionals and Projects
Who should I contact regarding a project or professional collaboration?
Who should I contact regarding a project or professional collaboration?
Please email us with a brief description of your project, the products concerned, the required quantities and your expected timeframe. Our team will respond with a tailored proposal.
Can I place a VAT-exempt order as a European business?
Can I place a VAT-exempt order as a European business?
Yes, provided your company is based in another European Union country and has a valid EU VAT number. Please contact us to request a VAT-exempt quotation.