Refund policy
You have 14 calendar days, starting from the day after you receive your order, to inform us of your decision to withdraw from the purchase without having to provide a reason.
To exercise your right of withdrawal, you may send us a clear statement expressing your decision to withdraw to:
To help us identify your order, please provide, whenever possible: your full name; your order number; the product or products concerned; and the date on which you received the order.
After informing us of your decision to withdraw, you have an additional 14 calendar days to return the product.
Return Address
Products must be returned to the following address:
CONTI STUDIO & DESIGN SL
Avda. Mas Pins 104, Nave 8
17457 Riudellots de la Selva, Girona
Spain
We recommend contacting us before shipping the package so that we can provide you with the appropriate return instructions.
Condition of the Returned Product
The product must be returned with all its components and accessories and, whenever possible, in its original packaging.
You may handle and inspect the product in the same way as you would reasonably be allowed to do in a shop.
However, you may be held responsible for any reduction in the product’s value resulting from handling beyond what is necessary to establish its nature, characteristics and proper functioning.
Whenever possible, please include the receipt or other proof of purchase.
Return Costs
When exercising the right of withdrawal, the direct cost of returning the product must be paid by the customer.
We recommend using a tracked shipping service. Volta Mobiles cannot be held responsible for a returned package that does not reach us.
If the product received is defective, damaged, does not match the order or was sent by mistake, Volta Mobiles will cover the return shipping costs.
Defective, Damaged or Incorrect Products
Please inspect your order as soon as you receive it.
If the product is defective or damaged, or if you have received an incorrect product, please contact us as soon as possible at eshop@voltamobiles.com, providing your order number and, if possible, photographs of the product and its packaging.
We will review your request and provide the instructions needed to resolve the issue.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply, among other cases, to products made according to the customer’s specifications or clearly personalised, in accordance with the exceptions established by the applicable legislation.
This exception does not apply to standard products purchased as part of a promotion or at a reduced price.
Exchanges
We do not process exchanges directly.
To receive a different model or colour, you may return the relevant product in accordance with this policy and then place a new order.
Refunds
When the right of withdrawal has been validly exercised, we will refund the amounts due, including the initial standard delivery costs.
Any additional costs resulting from choosing a delivery method more expensive than the standard delivery option offered will not be refunded.
The refund will be issued using the same payment method used for the original order, unless otherwise agreed.
The refund will be issued no later than 14 calendar days from the date on which you informed us of your decision to withdraw.
However, we may withhold the refund until we have received the returned product or until you provide proof that it has been shipped, whichever occurs first.
Once we have issued the refund, the time required for the amount to appear in your account may depend on your bank or card issuer.
For any questions regarding a return, withdrawal or refund, please contact us at: