Privacy Policy

1. Data Controller

In accordance with the General Data Protection Regulation (GDPR), Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), and the legislation applicable to information society services and electronic commerce, we inform you that the controller responsible for processing your personal data is:

Conti Studio & Design S.L., owner of Volta Mobiles
Avda. del Mas Pins, 104, Nave 7
17457 Riudellots de la Selva, Girona
Spain
Email address: eshop@voltamobiles.com

2. Personal Data We Process

Volta Mobiles may collect the personal data you provide when you:

  • Make a purchase from our online store.
  • Create or use a customer account.
  • Subscribe to our newsletter.
  • Contact our customer service team.
  • Request a return, exchange or refund.
  • Use our website or interact with its features.

This data may include your name, contact details, billing and delivery addresses, information relating to your order, and communications exchanged with our customer service team.

Payment information is processed directly by the payment service providers available through our store. Volta Mobiles does not retain your complete bank card details.

3. Purposes of Processing

Your personal data may be used to:

  • Process, manage, prepare and deliver your orders.
  • Manage payments, returns, exchanges and refunds.
  • Provide the requested services and respond to your enquiries.
  • Manage your customer account, where applicable.
  • Comply with our accounting, tax and legal obligations.
  • Prevent fraud and ensure the security of our website.
  • Conduct statistical analyses to improve our website, products and services.
  • Send you marketing information relating to Volta Mobiles when you have expressly consented to receive it.

4. Legal Bases for Processing

Depending on the circumstances, the processing of your data is based on:

  • The performance of the sales contract or steps taken at your request.
  • Compliance with our legal obligations.
  • Our legitimate interest in securing our store, preventing fraud and improving our services.
  • Your consent, particularly regarding marketing communications and the use of non-essential cookies.

You may withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before your consent was withdrawn.

5. Marketing Communications

If you have agreed to receive our newsletter or marketing communications, we may send you information about Volta Mobiles news, products and services.

You may unsubscribe at any time by using the link provided in each message or by writing to eshop@voltamobiles.com.

Withdrawing your consent will not affect communications required to manage your orders.

6. Recipients of Personal Data

Your data may be disclosed, only when necessary, to service providers that assist us in operating our business, including:

  • Our e-commerce platform and hosting providers.
  • Payment service providers.
  • Transport and logistics companies.
  • IT, marketing and analytics service providers.
  • Accounting, tax or legal advisers.
  • Public authorities when required by law.

These service providers may only use your data to provide the agreed services and must do so in accordance with the applicable regulations.

7. International Data Transfers

Some of our service providers may process data from countries outside the European Economic Area. When this occurs, we ensure that these transfers are based on a mechanism recognised under the applicable regulations, such as an adequacy decision or the standard contractual clauses approved by the European Commission.

8. Data Retention Period

Your data will only be retained for as long as necessary to fulfil the purposes for which it was collected.

Data relating to orders and invoicing will be retained for the periods required by accounting, tax and commercial legislation. Data used for marketing communications will be retained until you withdraw your consent or request its deletion, subject to any applicable legal obligations.

9. Security and Confidentiality

Conti Studio & Design S.L. implements appropriate technical and organisational measures to protect personal data against loss, alteration, disclosure, unauthorised processing or access.

However, no transmission or storage of data over the Internet can be considered entirely risk-free.

10. Accuracy of Information

Users guarantee that the information they provide is accurate, up to date and complete. Users are responsible for informing Volta Mobiles of any changes to their data.

Volta Mobiles reserves the right to suspend or refuse a service when the information provided is false, inaccurate or fraudulent, without prejudice to any other action available under the law.

11. Users’ Rights

In accordance with the applicable regulations, you may exercise the following rights:

  • Access your personal data.
  • Request its rectification.
  • Request its deletion.
  • Object to its processing.
  • Request the restriction of its processing.
  • Request the portability of your data, where this right applies.
  • Withdraw your consent at any time.

To exercise these rights, you may send your request to:

Conti Studio & Design S.L. – Volta Mobiles Customer Service
Avda. del Mas Pins, 104, Nave 7
17457 Riudellots de la Selva, Girona
Spain

Email address: eshop@voltamobiles.com

We may ask you to provide the information necessary to verify your identity before processing your request.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD): www.aepd.es.

12. Changes to This Privacy Policy

Volta Mobiles may amend this Privacy Policy to reflect legal, technical or commercial developments. The updated version will be published on this page together with the date on which it was last updated.

Last updated: July 2026.