For products in stock, delivery takes 3 to 6 working days for France and Europe, and 5 to 10 working days for the rest of the world.

As soon as your order is shipped, you will receive a confirmation email containing a tracking link to track your package.

• European Union, Switzerland, United Kingdom - Free
• Iceland - 35 euros
• Australia, Canada, South Korea, United States, Hong Kong, Iceland, Indonesia, Japan, Mexico, New Zealand, United Kingdom, Singapore, Switzerland, Taiwan, Thailand - 45 euros

• European Union

• Australia, Canada, South Korea, United States, Hong Kong, Iceland, Indonesia, Japan, Mexico, New Zealand, United Kingdom, Singapore, Switzerland, Taiwan, Thailand

For deliveries outside the European Union, customs fees may apply once the package arrives in the destination country. These fees, which depend on the value of the package, cannot be determined in advance.

We work with our delivery provider to facilitate customs clearance, but customs checks can sometimes extend the delivery time, beyond our control.

If your package has not reached you, please contact our Customer Service .

Although we take the utmost care in shipping our products, it may happen that an item is damaged during transport. Don't worry, our Customer Service is here to assist you quickly and efficiently.

If you receive a damaged product, please inform the carrier immediately and contact us without delay at the email address eshop@voltamobiles.com . We will find a suitable solution together.

You have 14 days after receiving your product to exercise your right of withdrawal. The product must be returned in its original condition with its packaging. The return shipping costs are the responsibility of the customer. The refund will be made upon receipt and verification of the condition of the product.

Yes, we can deliver directly to your hotel.

To do this, please indicate the name of the hotel in the "Company" field when entering your delivery address. Also remember to specify your room number, as well as the dates of your stay in the "Apartment, staircase, door, digital code, schedule, etc" field.

This information will allow our Customer Service to ensure that delivery can be made on time. If this is not possible, we will contact you promptly to inform you.

To receive your order in time for Christmas, we recommend that you order before December 16th at 12:00 p.m.

Beyond this date, we cannot guarantee delivery before December 25th. Make sure you order in time for a perfect Christmas!

If you wish to change your shipping address after placing an order, please contact our Customer Service department promptly at eshop@voltamobiles.com . We will do our best to make the change, provided that the package has not yet been shipped.

If your region is not among the available delivery areas, we invite you to contact our Customer Service . Our team will be happy to offer you a suitable solution and will be able to establish a personalized quote based on your location and your needs.

Please provide us with as much information as possible about your address and the items you wish to order to facilitate the processing of your request.

Once your package has been shipped, you will receive an email with a tracking number to follow the progress of your order.

You can also check the status of your order in the “My Account” section, accessible at the top right of our site.

For any additional questions, please do not hesitate to contact our Customer Service .

For any modification or cancellation, please quickly contact our Customer Service by email at eshop@voltamobiles.com or via the contact form .

If the package has already been shipped, the customer must exercise his right of withdrawal by refusing delivery.

In this case, the package will be automatically returned to us, and we will refund the order once received.

Your order is taken into account when it appears in your customer account, under "orders", with the status "order validated".

You will also receive a confirmation email containing your order number. If you can't find it, we recommend checking your spam folder.

If you have any problems, please do not hesitate to contact our Customer Service .

We invite you to first check your inbox, as well as your junk mail and spam.

If, despite this verification, the confirmation email remains untraceable, please contact our Customer Service .

You can pay for your purchases by credit card directly on our site. We accept CB, Visa, MasterCard, and American Express cards via the secure Shopify Payments platform. When paying, you will need to indicate your card number, its expiration date and its cryptogram.

We also accept payments via PayPal, Apple Pay, Shop Pay, PayPal Wallet and Google Wallet.

If you have any problems or payment errors, you can contact our Customer Service .

Yes, your payment is completely secure. All transactions are managed through Shopify Payments, a platform that complies with the highest security standards.

When you pay by credit card, you are automatically redirected to a highly secure payment server. This uses SSL (Secure Socket Layer) encryption technology to protect your sensitive data.

We never have access to your banking information, which is neither stored nor transmitted to our computer system. So you can make your purchases with complete confidence.

There are several reasons why a payment may fail:

• Incorrect banking information: Check that the card number, expiration date and cryptogram are correctly entered.
• Insufficient funds: Make sure your account has sufficient funds to complete the transaction.
• Bank Block: Some banks may block transactions for security reasons. Contact your bank to verify.
• Unauthorized Payment: Your card or payment method may not be compatible with our platform (Shopify Payments, PayPal, etc.).
• Technical issue: A temporary error may occur while processing the payment.

If your payment still fails, we invite you to try another payment method or contact our Customer Service .

Our teams are committed to processing refunds as quickly as possible. Once your product has been received and inspected in our warehouse, the refund will be made within a maximum of five working days.

Yes, you can benefit from a VAT exemption if:

1. You have a valid intra-community VAT number. This number will allow us to verify your eligibility for the exemption.
2. Your company is located outside Spain , but within the European Union, in accordance with intra-community VAT rules.

If you meet these conditions, we invite you to contact our Customer Service to obtain a quote excluding taxes (HT). Once your quote has been validated, you can pay for your order by bank transfer or card. Our sales department is at your disposal to assist you in this process.